Working with Challenge: Restorative Practice, Communication and Conflict Resolution

Do you want to strengthen your ability to connect with others, manage conflict, and engage in meaningful, solution-focused conversations?

Would you like to develop relational and restorative dialogue skills that help you navigate challenging situations with confidence?

Join our interactive, virtual course designed for those in the charity, public or related sectors who want to develop and improve skills in building and maintaining positive interpersonal relationships. 

By the end of this course, you will be able to:

  • Identify key personal, environmental and systemic factors that contribute to behaviour that challenges.

  • Apply respectful, confidence-building communication techniques to manage conflict and de-escalate challenging situations.

  • Use restorative approaches to repair relationships, support accountability and improve day-to-day practice.

  • Empower children, young people, adults and/or families to develop their own problem-solving and conflict-resolution strategies.

  • Reflect on your own responses to conflict and strengthen your capacity for calm, purposeful dialogue.

Led by an experienced Coordinator and Manager, specialising in relational and restorative approaches, this course offers impactful professional development that can be applied throughout your work.

If you’d like to learn more about this, and other available courses before booking please join our next FREE webinar to meet our team and ask questions.

BOOK A COURSE

To book this one-day course for yourself or a colleague, please complete our online booking form. Please note, your place will only be secured once we receive payment or a Purchase Order.

  • Online (via MS Teams) 1 day £175 per attendee: 15th April 2026

  • Group bookings for organisations: please email training@daybreakfgc.org.uk to enquire.

Please note that this course requires a minimum number of attendees to go ahead.

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Understanding Human Behaviour & Building Trauma-Sensitive Practice Skills